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Ordering Information |
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Contact Us You can reach us by phone, fax, or e-mail. Call Toll Free 1-800-537-9296 or (631) 434-3185 Monday thru Friday, 8:00 AM to 5:00 PM Eastern time, Fax us at (631) 434-3516, or E-mail us at sales@vetra.com |
Call toll free 1-800-537-9296,
or direct (631) 434-3185 Monday to Friday from 8:00 AM
to 5:00 PM Eastern time to
purchase a product directly from Vetra Systems Corporation. You
may also fax your order (631) 434-3516, or e-mail your
order to sales@vetra.com.
For e-mail orders see our Privacy Policy
Payment Information
State Sales Tax
Do not add sales tax if your shipping address is outside of New
York. In New York State add sales tax at the rate assessed for
your area. Sales tax rates may vary, depending on your ship to
address . Contact the credit department if your purchase is tax
exempt or for resale. Click here for
complete terms and conditions.
Payment Terms
| For purchase orders, we must receive a confirming PO (by FAX or mail) before shipping. Credit approval is required for new accounts. Our Credit Terms are NET 30. We also accept American Express, MasterCard, VISA, COD, certified checks, company checks (with credit approval), and wire transfers. For wire transfers there is a $25.00 fee per transaction. Call our Credit Department at (631) 434-3185 for more information. Click here for complete terms and conditions. |
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Quantity Discount
Quantity discounts are available. Call the sales department at 1-800-537-9296, (631) 434-3185 or e-mail us at sales@vetra.com.
Resellers Discounts
Reseller discounts are available for qualified and registered resellers. For more information on becoming a Vetra Reseller, please visit our Reseller Area or contact the sales department at 1-800-537-9296, (631) 434-3185, by e-mail at sales@vetra.com.
Educational Discounts
Qualified educational institutions, an important part of our customer base receive a 5% discount. Mention or reference on your PO code ED-5 to receive this discount.
A variety of shipping options
are available, including UPS, Federal Express, or your choice
of courier. Unless otherwise specified, all packages will ship
UPS GROUND. Freight costs are based on the shipper used, shipping
method, the number of packages, their weight, insured value, and
COD fees, if applicable. All orders are shipped F.O.B. directly
from our facilities in Hauppauge, New York. For international
orders, contact our international representatives
or contact us with your preferred carrier and customs clearance
requirements. Click here for complete
terms and conditions.
RMA and Return
Policy
RMA:
In the event that a Vetra
product must be returned to the factory for any reason, please
call, fax, or e-mail support@vetra.com
Vetra Technical Support for an RMA (Return Merchandise
Authorization) number before shipping the unit. This number facilitates
the internal tracking of your return, and assures prompt and accurate
handling. A Vetra RMA number is valid for 30 days only. The number
will be voided if the material is not received within the 30-day
period. In the event that a returned product arrives with an invalid
or voided RMA number, it will be returned to the shipper at the
shipper's expense. Vetra Systems Corporation is not responsible
for any material received without a valid RMA number. The RMA
number must appear on the outside of the package and the items
must be shipped prepaid to:
Vetra Systems Corporation
275 Marcus Blvd Ste-J
Hauppauge, New York 11788-2022
Vetra cannot accept collect shipments. Collect shipments will
be refused and returned to the shipper. We request that our international
customers please ship prepaid, door to door, via Postal Express
Mail, UPS, Federal Express, or any door to door courier. Vetra
has no facilities or arrangements to pick up any material at the
airport, and material shipped to the airport for pickup will be
returned to the shipper at shipper's expense. Click here
for complete terms and conditions.
Return Policy:
For items to be returned
within 30 days or for repair see the Guarantee and Warranty
information below. For items to be returned for re-stocking, the
following terms and conditions apply:
Guarantee and Warranty |
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30 Day Money-Back Guarantee |
Vetra Systems Corporation provides
a *30-day money-back guarantee and limited 3-year warranty
on all it's standard products. If for any reason you are not completely
satisfied with your Vetra product, return it (see RMA instructions)
for full credit or money back in the amount equal to the purchased
price (minus shipping charges) of the product. Vetra Systems warrants
all its products to be free of defects in materials and workmanship
and in good working order for the warranty period indicated below,
from the initial date of purchase from Vetra Systems Corporation
or any authorized dealer. Should a product fail to be in good
working order at any time during this three year warranty period,
Vetra Systems Corporation will repair or replace the product at
our discretion. Vetra Systems does not warrant its products from
defects resulting from misuse, abuse, alteration, or abnormal
wear and tear. Click here for complete
terms and conditions.
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Standard & Custom Housed
Units VIP-312 & VIP313 Encoders |
3 Years |
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All Vetra Systems products are proudly designed and manufactured in the USA for enterprise mission-critical applications and are backed by a Limited 3 Year Warranty |
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VETRA Systems Corporation 275 Marcus Blvd. Ste-J Hauppauge, NY 11788-2022 USA Toll Free 1-800-537-9296 Tel: 631-434-3185 Fax: 631-434-3516 e-mail: sales@vetra.com |